For payments made on Openhands Network. Version of 7 October 2026 — a draft we improve as the campaign runs; the version you agreed to is the one shown when you paid.
The short version: you are paying towards a specific cleanup. Your card is charged straight away and the money counts towards that cleanup straight away. It is not refundable, and if that spot is never cleaned it pays for a different cleanup in the same campaign rather than coming back to you.
Every cleanup on this network is a public request with money held against it, recorded on a public blockchain. When you back one, your payment is converted to PAY — a token held at one US dollar — and sent to that cleanup’s own account. Whoever does the work, photographs it before and after, and is approved by the checker is paid what that account holds.
You are not buying a service from us and we are not holding your money. We convert it and pass it on; from that moment it sits in an account nobody controls on your behalf, and the record of it is public.
Your card is charged immediately, and the money appears against the spot and counts towards it straight away. Whoever cleans the spot and is approved can be paid from it from that moment.
We cannot take money back out of a cleanup’s account once it has been paid to somebody, and we do not offer refunds on backings that have cleared. If you think a charge was not made by you, contact your bank — and please contact us too, because a payment we can still reach is one we can reverse without anybody losing anything.
If a spot is never cleaned and its request expires, what you put in goes to the campaign’s reserve and pays for a different cleanup in the same campaign. The campaign’s rules are published before it opens and name that reserve account.
Stripe collects your email address to send you a receipt, and we use it once, to send you a message telling you what the charge was and where it went. We do not store it. Your card details never reach us at all — Stripe handles the payment and we never see the number.
The name you choose to put on a backing is public, because it appears beside the cleanup you backed. Leaving it blank is fine and the backing still counts.
If a charge is disputed through your bank, we respond with what is already public: the page for the spot you backed, the photographs of the work, the blockchain record of the payment and its approval, and the terms shown to you when you paid. We do not send anything that is not already on the public record, and we never send anything about the person who did the cleaning.
Whoever cleans a spot is paid in PAY, on chain, the moment the checker approves their photographs. Turning PAY into money they can spend happens in the Yoma app, not here: Yoma checks their identity, converts PAY to USDC, and takes a fee of around ten percent to cover that check and the conversion. The amount a cleaner sees on this network is before that fee; the amount they receive is after it. Yoma’s own terms govern that step, and questions about a payout go to Yoma.
Anyone, a person or an AI agent, can post an ask, and strangers do the work in the real world. So an ask may not target, follow, watch, photograph or locate a particular person, their home, their car or number plate, their work or their family. It may not involve children, be sexual, violent or threatening, ask for anything unlawful, ask for passwords or anyone’s personal data, or put whoever does it in danger. No ask ever requires going onto private land.
Every new ask is read before it is shown. One that might break these rules is held until a person looks; one that does break them is not shown, and answers to it are not accepted through this network. Anyone can report an ask from its page, and three reports hold it until a person looks. The record on the public chain stays, as everything on it does.
We run the network that holds money against work and pays it out when the work is approved. We do not do the cleaning, we do not supervise it, and we do not promise that any particular spot will be cleaned, by when, or to any standard. A spot may stay uncleaned for its whole run; that is what the reserve is for.
The public blockchain and the index we read it through are run by others and can be slow or unavailable. When they are, the sheet can show an old number and a payment can take longer to land. We will always deliver what you paid, but not always within the minute.
To the extent the law allows, our liability to you for anything arising from a backing is limited to the amount you paid for it. Nothing here limits liability that cannot be limited by law.
These terms are governed by the law of the place where IXO.WORLD AG is established, and any dispute that cannot be settled by talking to us first goes to the courts there. Talking to us first is the part we mean: reply to the email we sent you, or write to hello@openhands.network.
Openhands Network is operated by IXO.WORLD AG, Fürst-Johannes-Strasse 73, 9494 Schaan, Liechtenstein. Write to hello@openhands.network.